FAQ

Can I change or cancel my order?

All of our items are handmade from scratch, so once an order is placed it cannot be changed or cancelled. Orders placed individually cannot be combined for shipping.

When will my order ship?

We begin processing your order immediately upon receipt. Orders are usually shipped the next business day. Once your order has shipped, you will receive an e-mail confirmation along with a tracking number. To avoid shipping delays, please provide the correct credit card billing address. We reserve the right to cancel orders for which this information is not provided, or for which the shipping address does not match the confirmed billing address.

What size should I buy for my child?

Please refer to our size chart page for size specific information. Please keep in mind that every child is unique, so these are only guidelines and do not guarantee a specific fit. Due to the large volume, we are unable to pull specific items for measurement.

Can I come in and browse, pick up or return an item?

No. Our warehouse is not open to the public.

Backordered and Sold Out Item.

We reserve the right to ship partial orders if the item is in slow-moving or out-of-stock condition; of course, we will issue credit for items that have been paid for but not shipped. We reserve the right to cancel orders that cannot be fulfilled for any reason. In this case, we will notify the customer and issue a credit.

What is a  pre-order?

We sometimes offer you the opportunity to pre-order items that will be available in the upcoming season. This way you can order in advance and make sure you get the items you want! As soon as we receive the items from our suppliers, they will be shipped to you.
Pre-Order items cannot be canceled and are non-refundable.

Orders for Pre-Order items that also include in-stock items will be delayed and shipped when the Pre-Order items are ready, so you may want to order in-stock items and Pre-Order items separately.

Will I be charged sales tax?

We automatically calculate sales tax based on your shipping address and the current tax rate for your state, county and city.

Do you offer gift wrapping?

We offer! We are happy to beautifully wrap the gift of your choice ($5 each). Please provide the occasion and gift information at checkout.